Bilingual Customer Support (English/Spanish)

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Empresa

Go2

Descripción de la Empresa

Go2 is a culture-driven staffing company based in the US, Latin America, India, and the Philippines. We provide work from home opportunities for our team members, most of whom are working as Customer Service, Technical, Sales, and Back Office Support reps.

Departamento

San Salvador

Localidad

Remote

Tipo de Contratación

Desde Casa

Descripción de la Plaza

We are looking for passionate people with strong English and Spanish speaking and writing skills. In your initial interviews, there will be an emphasis on Spanish sales. We are excited to get to know you!


About Go2:
We started out in 2016 as a remote staffing company providing Customer and Technical support, Appointment Setting, and Back Office support services for our global clients. To date, we have over 500 team members (and growing) in the Philippines, India, El Salvador, Costa Rica, Bolivia, and Honduras. We honestly are looking to put people in the role they want to be in and can grow in.


We offer our work from home team members:

•Competitive compensation
•All hires receive an appraisal according to performance for the 1st 90 days then every 6 months
thereafter.
•Paid time off, holiday, and parental leave
•Real opportunities for career advancement and skills development
•A community of like-minded people

Requirements

- Updated resume with employment dates
- Must have own equipment since this is a full-time remote role:

PC/Laptop specs

- CPU: At least i3 or AMD equivalent
- RAM: 8GB
- Main Drive: SSD
- Internet: Stable 5 Mbps download and 5 Mbps upload speeds
- Headset with noise-canceling mic
- Working webcam


Skills

- Excellent written and verbal English communication skills
- Experience with customer support roles
- E-commerce support experience is not required, but definitely a plus
- Email etiquette and management skills in Gmail
- Scheduling and managing appointments in Google Calendar
- Above-average time management

Abilities:

- You care about what you are doing
- You feel comfortable asking questions
- You exhibit personal accountability
- You have keen attention to detail
- You are resourceful and are a problem solver
- You are self-motivated and eager to learn
- You are a team player
- You have the ability to multitask and prioritize projects



Work Schedule

This will vary, but the majority of our team members work between EST and PST time zones (Eastern or Pacific Standard Time) and a few AU and UK time zones

To apply for the role, kindly fill out our application form and our team will email you the next steps within 24 to 48hrs. Best of luck!

Mínimo Nivel Académico Requerido

Bachillerato/Preparatoria/Secundaria

Mínimo Nivel de Inglés Requerido

Avanzado

Mínima Experiencia Laboral Requerida

1 año

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